Call Center Agents Health Issue

There are so many studies that have been focused on call center health issues. This is of course understandable. The industry has become large. It has started to create subcultures and is affecting the society in general as well. The first main concern with the industry is the fact that it obligates the call centre agent to go to work at night. This gives rise to various health problems. People with heart conditions for example are very susceptible given the working conditions. These well publicized and sometimes hyped news reports imprint the idea in everyone’s minds that an agent’s profession is a very unhealthy one.


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However, these studies, though somewhat hyped, still have scientific basis. In short, there are in fact a growing number of bad health effects in the call center industry. Now, the newest studies on health issues from these centers tackle HIV-AIDS. Health officials are saying that agents have a much higher risk of acquiring HIV-AIDS. Doctors are saying that because the environment is enclosed and is rife with peer pressure, call center agents usually engage in risky sexual acts. It was seen that a significantly large number of workers in the said industry have had early penetrative extramarital sex as well as those who have engaged in homosexual relations. It is estimated that 20 percent of all male agents are exchanging sex for money while 14 percent of them pay for sex. More than half of center’s workers have had some kind of casual sex experience already. Also, studies confirm that there are a lot more agents who have long term sexual relationships that are non-romantic in nature.

It seems that these studies show just how at risk agents are because of the industry’s culture and lifestyle. Aside from that, high alcohol consumption and night life partying exacerbates these call center health conditions.